Advocacy & Awareness

As ACC students, you are governed under the policies of ACC. Should you have any concerns whether academic or disciplinary, the ACCSA Advocacy Service is here to help.

The Assiniboine Community College Students’ Association provides confidential, unbiased advocacy services to current, former and/or prospective students. Our Advocate strives to ensure procedural fairness for all ACC students and seeks to educate the college community in regards to accurate policy and procedure implementation, effective communication and informal dispute resolution.

The Advocate provides information and guidance on students’ rights and responsibilities, as well as regulations, policies and procedures. Our role is to review all situations in an impartial manner and strive to help students become their own advocates by providing them with information about regulations, polices and procedures as well as strategies for constructive ways to resolve issues. Our goal is to empower students to resolve their own issues with support and to encourage students to be proactive about their learning here at ACC.

There are no foolish questions and all communication are confidential. For more information on the ACCSA Advocacy Service, please contact ACC Students’ Association at 204.725.8700 ext 7213 or email at accsa.advocate@assiniboine.net.

 

To contact an advocate please fill out the ACCSA Advocacy Services – Limited Confidentiality Agreement form and an advocate will contact you within two (2) business days. A college email is required to submit this form. If you do not know your college email, you may email the advocate directly at accsa.advocate@assiniboine.net.

ACCSA Advocacy Services Policy – Information from the ACCSA on how our Advocacy Services Functions

All Assiniboine Community College Policies – All ACC Academic and General Student Policies, including A01, which is used for Academic Appeals at ACC.

Student Academic Or Disciplinary Appeals

Please note there are two different grounds for appealing which results in different procedures. See Academic and Disciplinary Appeal (A01) Policy for details on each process :

· Mandatory eight-month suspension based on weighted grade point average (WGPA).

· All other academic and disciplinary appeals.

· Before initiating the appeal process, students are strongly encouraged to discuss the situation with the instructor and/or chairperson. Students are however welcome to contact the ACCSA Advocate for advice on how to go about discussing the issue with their instructor and/or chairperson.

· Students are encouraged to seek the services of the ACCSA Student Advocate before initiating an appeal for advice on:

o the college’s appeal policies and procedures

o best steps for students to arrive at informed decisions regarding their appeal by exploring with them the full dimensions of the problem.

o preparation for their appeal submissions

o and if a student wishes, the Student Advocate may assist or represent a student during the pre-appeal and the formal appeal processes.

· Appeals are time sensitive and so the following times need to be noted:

o Students are urged to submit appeal applications as soon as possible after receiving grades or decisions with which they do not agree.

o If the grade or other decision being appealed impacts on continuation in a program, the Notice of Appeal must be submitted no later than three college working days after the start of the next course(s), or three college working days after notification from the college. If the appeal is not resolved at this stage, the student has two college working days to notify the Appeals Administrator that he/she wishes to proceed to the formal appeal.

o If the grade or other decision being appealed does not affect your continuation in a program, the Notice of Appeal must be submitted to the Accounts Office no later than close of business 21 calendar days after receiving notification of the grade or decision. (Generally, date of notification will be interpreted as the date of posting of marks.)

o Applications to appeal disciplinary decisions must be submitted to the Accounts Office no later than close of business on the fifth day after receiving notification of the decision or ruling.

o The Appeals Committee Chair should provide both parties with notice as soon as possible prior to the hearing about the time and location of the hearing, and copies of all relevant material to be presented by either party at the hearing.

o Both parties must notify the Appeals Committee Chair at least one college working day in advance of the hearing about who their witnesses will be, and the Appeals Committee Chair will be responsible for keeping both parties informed.

· The appeal may be resolved at any stage of the appeal process with the mutual agreement of all parties.

Student Complaints

Student complaints may be made under the Student Concerns and Complaints Policy (A04). Please review the previous link for more details on this policy.

· Students are encouraged to attempt an informal resolution of a complaint before proceeding with the formal complaint procedure. Failure to pursue an informal route by the student does NOT prevent the student from proceeding with a formal complaint.

· Complaints that can be made under this policy may be made orally or written.

· Complaints may be made based on any of the following:

o Some discontent or dissatisfaction with the college or its operation

o Some discontent or dissatisfaction with its employees

· A complaint may be made by students:

o Currently registered at Assiniboine Community College

o By former students who were registered at the time of the incident giving rise to the complaint.

· A complaint must be made within 30 days of the incident(s) giving rise to the complaint. Exceptions may be given to this deadline if the college finds the circumstances for a delay reasonable.

· A group of students may file a complaint together. They would however need to delegate one or more of its members to voice the complaint on its behalf.

· No one shall initiate a complaint on behalf of another person or persons without the permission of the person(s).

· If the complaint concerns a member of staff, the student is encouraged to discuss the matter with the member of staff whose action gave rise to the complaint. Failing

resolution, the students should discuss the concern with the immediate supervisor of the member of staff whose action gave rise to the complaint.

· Students should expect a response within 14 calendar days of their complaint being heard or within a longer period of time mutually agreed to by the administrator and the student. A student who has not received a response within 14 calendar days may initiate a formal complaint.

Respectful College Complaints

· The Respectful College Policy (M10) serves to ensure that students are free from discrimination, harassment and personal harassment (bullying) while at the college. It is advised that students review the policy for details.

· This Policy is not intended to discourage or prevent anyone from exercising any other legal rights they may have under the law, including the right to file a complaint with the Manitoba Human Rights Commission or Manitoba Workplace Safety and Health.

· Respectful College complaints are heard by the Respectful College Coordinator. This person is unbiased and is not an advocate for either the complainant or the respondent.

· The Respectful College Coordinator will review possible violations of the Policy; and work with all parties to try to resolve issues informally or through a formal investigation.

· Students filing a complaint based on the Respectful College Policy may speak with an ACCSA Advocate for advice. ACCSA Advocates may also attend meetings/hearings with students as their support.

Professional Suitability Appeals (Nursing Practicum Appeal)

· Professional Suitability Policy is used for nursing students appealing practicum grades.

· This policy looks at the Professional Suitability of the student as a nursing professional. What that means is if you are safe or professional in the nursing environment. More detailed information about what constitutes as unsuitable behavior maybe found at Professional Suitability Policy (SON-03).

· The Professional Suitability Committee that oversees the proceedings is made up of ACC staff, students and a member of the CLPNM

· If students were offered the option to re-enter the program but would prefer to appeal the decision instead, doing so does not prevent the student from continuing with the re-entry if their appeal was unsuccessful.

· If a student is unsuccessful in the Professional Suitability appeal they then have the option of filing an Academic appeal through the Academic and Disciplinary Appeals policy. Please note that the Academic Appeal would only look at whether the Professional Suitability decision as unfair, unreasonable or arbitrary and does not aim to reverse the failing grade itself.